Contacting Support

Our friendly and helpful Support Team is waiting to assist you with any technical issues or queries you may have.

However, the support team may not be able to resolve some queries. Before processing a support request, please read this article — it will help you direct any questions you may have so they are handled efficiently and effectively.

When should I contact my Asset Manager?

Please contact your Asset Manager directly if your query is related to:

A specific trade or series of trades
Billing issue/query
Management of the funds within your linked exchange account(s)
Investment decisions or strategies
If you are thinking about connecting or removing exchange accounts
And other non-technical questions related to trading activity on your linked exchange account(s).

When should I contact the Support Team?

The support team can assist with the following technical issues or queries:

Log-in issues, for example, not receiving email messages with log-in links
Email change requests
API key connection issues
Any error messages you may see when navigating your Client Portal account
If you think your account was hacked, phished or any other security related issue

If your query is similar to the above examples, please reach out to support@client.3commas.io. Also, you may find your question is already included in the Client Portal User FAQs guide!